Support & Help — We're here for your Christmas app experience.
Have a question, found a bug, or need help with the Santa Claus app? Email us and we will respond as soon as we can.
When reporting a technical issue, please include your device model, iOS version, and a short description of what happened.
How do I turn off AI in Santa Chat?
Open the app → Settings → Privacy → turn off
AI Replies in Santa Chat. You can also choose
Use Offline Replies Only when Santa Chat first asks for permission.
Is my letter and gift data stored on my device?
Yes. Letters, gift lists, and game progress are stored locally on your device.
How do I request a refund?
Purchases and refunds are handled by Apple. Visit
reportaproblem.apple.com.
Where is the Privacy Policy?
Scroll down on this page or jump to
Privacy Policy.
Last updated: September 1, 2026 · Back to Support
This Privacy Policy explains how the Santa Claus mobile application (“the App”) handles information. The App is designed for festive family fun — letters to Santa, gift tracking, mini games, countdown magic, and other Christmas features.
We aim to keep your experience private. Most of your Christmas content is stored locally on your device and is not sold.
Depending on how you use the App, Santa Claus may save the following locally:
Letters, gift lists, and game progress are intended to remain on your device as part of normal local app use.
If you choose “Agree and Chat with AI” in Santa Chat, the App sends the text you type and recent messages in that chat (up to the last 12 messages) to our chat service hosted on Cloudflare Workers. That service may use Cloudflare Workers AI (Meta Llama) and/or OpenAI to generate Santa’s replies.
Cloudflare’s privacy practices are described at cloudflare.com/privacypolicy. OpenAI’s privacy practices are described at openai.com/policies/privacy-policy. We require that third-party processors provide protections appropriate for the data they process on our behalf.
If you choose offline replies, Santa Chat uses pre-written festive responses on your device and does not transmit your messages for AI processing.
The App may display advertisements through Google AdMob to help keep the App free. AdMob may collect device identifiers and usage data according to your privacy choices (including Apple’s App Tracking Transparency setting). Google’s privacy practices are described at policies.google.com/privacy.
Some other optional features may use the internet to load festive content (for example Call Santa media configuration).
These network features are separate from your locally stored letters, gift lists, and game progress.
Some features may use device capabilities you choose to enable, such as sounds or haptic feedback. You can change these options anytime in the App’s Settings.
If a feature needs an additional system permission, iOS will ask you before access is granted. You can manage permissions later in your iPhone Settings.
Santa Claus is designed for festive family enjoyment. We encourage parents and guardians to use Christmas features together with younger users and to review device privacy settings as needed.
The App is not intended to collect personal information from children for sale or advertising purposes.
Local Christmas data remains on your device until you delete it within the App, clear App data, or uninstall the App. Temporary network requests for optional features are processed only as needed to provide those experiences.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the App after changes means you accept the updated Policy.
If you have questions about this Privacy Policy or how Santa Claus handles information, please email us at santaclaus.help@saanta.com or use the Support section at the top of this page.